Refund Policy

This Refund Policy explains the terms governing refunds, wallet balances, subscriptions, credits, and digital purchases made through AstroPalan AI, operated by W3 Vedic Astrology LLP.

By purchasing subscriptions, recharging your wallet, or using any paid Services offered through AstroPalan AI, you acknowledge that you have read, understood, and agreed to this Refund Policy.

This Refund Policy should be read together with our Terms & Conditions and Privacy Policy, which together govern your use of AstroPalan AI.

1. Wallet Recharge Policy

AstroPalan AI allows users to add funds to their Wallet for purchasing eligible services available on the platform.

Wallet balances may be used for:

• AI Horoscope Chat
• Horoscope Reports
• Marriage Compatibility Reports
• Premium Astrology Services
• Subscription Purchases
• Other eligible digital services made available through AstroPalan AI

Wallet balances:

• Do not earn interest.
• Cannot be transferred to another user.
• Cannot be exchanged for cash except as provided in this Refund Policy.
• Remain available until used, unless otherwise required by applicable law or promotional conditions.

2. Refund Eligibility

Refund requests may be considered only for the unused balance available in a user's Wallet.

To be eligible for a refund:

• The Wallet balance must remain completely unused.
• No AI services, reports, subscriptions, or digital products should have been purchased using the requested amount.
• The refund request must originate from the registered AstroPalan AI account.

AstroPalan AI reserves the right to verify transactions before approving any refund request.

Approved refunds will be processed to the original payment method wherever technically feasible and permitted by applicable law.

3. Non-Refundable Items

The following are non-refundable:

Used Wallet Balance

Any Wallet balance that has been used for:

• Horoscope Reports
• AI Horoscope Chat
• Marriage Compatibility Reports
• Premium Astrology Services
• Subscriptions
• Digital Products
• Credits consumed through AI interactions
• Any other completed digital service

cannot be refunded.

Promotional Credits

The following have no cash value and cannot be refunded or withdrawn:

• Bonus Credits
• Referral Rewards
• Cashback Credits
• Complimentary Credits
• Promotional Wallet Credits
• Free Trial Credits

Completed Services

Once a report, AI response, astrology consultation, prediction, compatibility analysis, subscription benefit, or any other digital content has been delivered or accessed, the corresponding payment becomes non-refundable.

4. Subscription Refunds

Subscription fees are generally non-refundable once:

• The subscription has been activated.
• Any subscription benefits have been used.
• Premium AI features have been accessed.
• Reports or consultations included with the subscription have been generated.

Refunds may be provided only where required under applicable law.

Users may cancel future subscription renewals where such functionality is offered; however, cancellation does not entitle the user to a refund for the current subscription period.

5. Payment Gateway Charges

Where permitted by applicable law, payment gateway charges, bank charges, taxes, or other non-recoverable transaction costs may be deducted from approved refunds.

If any deduction is applicable, AstroPalan AI will communicate the details before processing the refund.

6. Refund Processing Time

Once a refund request has been reviewed and approved, refunds will generally be processed within seven (7) to fifteen (15) business days from the date of approval.

The actual time taken for the amount to appear in the user's account may vary depending on:

• Payment Gateway
• Bank Processing Time
• Card Issuer
• Financial Institution

AstroPalan AI is not responsible for delays caused by third-party payment providers or financial institutions.

7. Fraud Prevention

AstroPalan AI reserves the right to refuse, suspend, or investigate refund requests involving:

• Fraudulent transactions
• Suspicious payment activity
• Abuse of promotional offers
• Multiple refund requests intended to misuse the platform
• Chargeback abuse
• Violation of the Terms & Conditions

Where fraudulent activity is suspected, AstroPalan AI may temporarily suspend the user's account while the matter is investigated.

8. Refund Request Procedure

To request a refund, users should contact:

Email: contactus@w3vedicastro.com

Please include:

• Registered Name
• Registered Email Address
• Mobile Number
• Transaction ID
• Payment Date
• Refund Reason

Providing complete information helps us process refund requests more efficiently.

9. Refund Request Review

Each refund request is reviewed individually.

Approval depends on factors including:

• Transaction history
• Wallet usage
• Subscription usage
• Eligibility under this Refund Policy
• Applicable legal requirements

Submission of a refund request does not guarantee approval.

AstroPalan AI reserves the right to approve or reject refund requests in accordance with this Refund Policy and applicable law.

10. Consumer Rights

Nothing contained in this Refund Policy limits any rights available to users under the Consumer Protection Act, 2019, or any other applicable law.

If a refund request is declined and the user believes the decision is incorrect, the user may submit a written request for reconsideration to: contactus@w3vedicastro.com

Users also retain any rights available under applicable consumer protection laws to seek appropriate remedies before the competent Consumer Disputes Redressal Commission or other appropriate legal authority.

11. Changes to this Refund Policy

AstroPalan AI may update this Refund Policy from time to time.

For material changes affecting user rights, reasonable notice will be provided through the website, mobile application, email, or other appropriate communication channels.

The latest version of this Refund Policy will always be available on the AstroPalan AI website.

Continued use of AstroPalan AI following the effective date of any revised Refund Policy constitutes acceptance of those changes.

12. Changes to this Refund Policy

AstroPalan AI may update this Refund Policy from time to time.

For material changes affecting user rights, reasonable notice will be provided through the website, mobile application, email, or other appropriate communication channels.

The latest version of this Refund Policy will always be available on the AstroPalan AI website.

Continued use of AstroPalan AI following the effective date of any revised Refund Policy constitutes acceptance of those changes.

13. Contact Us

For refund-related questions, concerns, or requests, please contact:

AstroPalan AI
Operated by W3 Vedic Astrology LLP

Address:
1/65 Gandhi Nagar, Virudhunagar, Tamil Nadu – 626001, India.

Email:contactus@w3vedicastro.com
Website:https://www.astropalan.ai

We aim to acknowledge refund-related requests within 24 hours and make reasonable efforts to respond within 15 business days, depending on the nature of the request.

14. Disclaimer

This Refund Policy forms an integral part of the AstroPalan AI Terms & Conditions.

By purchasing subscriptions, recharging your Wallet, or using any paid services provided through AstroPalan AI, you acknowledge that you have read, understood, and agreed to this Refund Policy.

AstroPalan AI reserves the right to interpret and apply this Refund Policy in accordance with applicable laws and the Terms & Conditions governing the platform.