Privacy Policy

Welcome to AstroPalan AI, a service operated by W3 Vedic Astrology LLP ("AstroPalan AI", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you access or use the AstroPalan AI website, mobile applications, Artificial Intelligence services, astrology reports, horoscope analysis, wallet services, subscriptions, and related features (collectively referred to as the "Services").

By creating an account, accessing, or using AstroPalan AI, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

This Privacy Policy should be read together with our Terms & Conditions and Refund Policy, which together govern your use of AstroPalan AI.

1. Information We Collect

To provide personalized astrology services and improve your experience, AstroPalan AI may collect the following categories of information.

1.1 Personal Information

Depending on how you use our Services, we may collect:

• Full Name, Email Address, Mobile Number, Country, Preferred Language, Account Credentials, Profile Information

Providing this information is voluntary; however, certain Services may not function properly without it.

1.2 Horoscope Information

For astrology-related services, we may collect:

• Date of Birth, Time of Birth, Place of Birth, Gender (optional)
• Questions submitted to AstroPalan AI
• Horoscope preferences, Saved horoscope reports
• Marriage compatibility details, Astrology consultation history

This information is used solely to generate astrology-based insights requested by you.

1.3 Technical Information

We automatically collect certain technical information, including:

• Device Model, Operating System, Browser Type
• IP Address, Device Identifier, Application Version
• Crash Logs, Diagnostic Information, Usage Statistics, Log Files

This information helps us maintain the security, stability, and performance of our Services.

2. How We Use Your Information

We use your information only for legitimate business purposes and to provide the Services you request.

Your information may be used to:

• Generate personalized horoscope reports.
• Provide AI-powered astrology responses.
• Process astrology-related requests.
• Deliver marriage compatibility reports.
• Maintain your wallet and subscription services.
• Process payments and billing.
• Respond to customer support requests.
• Improve platform functionality.
• Detect fraud, abuse, and unauthorized access.
• Maintain platform security.
• Comply with legal obligations.
• Send important service notifications and account-related communications.

We will not use your personal birth details, horoscope information, or AI conversations to train general-purpose Artificial Intelligence models without obtaining your explicit consent where required under applicable law.

3. AI Processing Notice

AstroPalan AI uses Artificial Intelligence together with traditional astrology principles to generate personalized insights based on the information you provide.

By using AstroPalan AI, you acknowledge and agree that:

• Your submitted information may be processed using Artificial Intelligence systems.
• AI-generated responses are automatically generated and may not always be complete, accurate, or suitable for every individual.
• Astrology interpretations are based on traditional belief systems and are intended for informational, educational, and entertainment purposes only.
• AI-generated outputs should not be considered professional advice.

AstroPalan AI continuously improves the reliability and quality of its Services; however, we do not use your personal horoscope information to train general-purpose AI models without your consent where required by law.

4. Data Storage and Security

AstroPalan AI implements reasonable administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

Security measures may include:

• Secure encrypted communication (HTTPS/SSL)
• Role-based access controls
• Authentication mechanisms
• Secure cloud infrastructure
• Firewall protection
• Regular software updates
• Monitoring and logging of security events

Although we strive to protect your personal information, no method of electronic storage or internet transmission can be guaranteed to be completely secure. Accordingly, AstroPalan AI cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they suspect unauthorized access to their account.

5. Data Sharing

AstroPalan AI respects your privacy and does not sell your personal information.

Your information may be shared only under the following circumstances:

Service Providers

We may share limited information with trusted third-party service providers that assist us in operating our Services, including:

• Cloud hosting providers
• Payment gateway providers
• Email delivery providers
• SMS providers
• Analytics providers
• Customer support providers

These providers are permitted to process your information only for the purposes of providing services to AstroPalan AI and are required to maintain appropriate confidentiality and security measures.

Legal Requirements

We may disclose information where required to:

• Comply with applicable laws.
• Respond to lawful government requests.
• Protect our legal rights.
• Prevent fraud or security threats.
• Enforce our Terms & Conditions.

Business Transfers

If AstroPalan AI undergoes a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to applicable legal requirements.

6. Cookies and Analytics

AstroPalan AI may use cookies, local storage, and similar technologies to:

• Remember user preferences.
• Maintain login sessions.
• Improve website functionality.
• Measure application performance.
• Analyze usage patterns.
• Detect technical issues.

You may disable cookies through your browser settings; however, certain features of the Services may not function properly.

7. Data Retention

We retain personal information only for as long as necessary to provide our Services and comply with applicable legal obligations.

Typical retention periods include:

Account Information

Retained while your account remains active and for up to two (2) years after account closure.

Horoscope Information

Retained while your account remains active unless you request deletion, subject to legal obligations.

Transaction Records

Retained for up to seven (7) years where required under applicable tax, accounting, or regulatory laws.

AI Conversations and Generated Reports

Retained for a maximum period of two (2) years, after which they are permanently deleted unless a longer retention period is required by law.

Support Communications

Retained for up to three (3) years following resolution of the support request.

8. User Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your personal information.
• Request deletion of your account.
• Withdraw consent for future processing where applicable.
• Request information regarding how your data is processed.
• Contact our Grievance Officer regarding privacy-related concerns.

Requests relating to your personal information may be submitted to: contactus@w3vedicastro.com

We will process eligible requests within a reasonable period and in accordance with applicable laws.

9. Children's Privacy

AstroPalan AI is intended for users who are 18 years of age or older. Individuals under the age of 18 may use the Services only with the consent and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that personal information has been collected from a child without the necessary parental or legal guardian consent, we will take reasonable steps to delete such information promptly.

If you believe that a child has provided personal information to AstroPalan AI without appropriate consent, please contact us immediately at: contactus@w3vedicastro.com

10. Third-Party Services

AstroPalan AI may use trusted third-party service providers to support the operation and delivery of our Services.

These providers may include:

• Payment Gateway Providers
• Cloud Hosting Providers
• Artificial Intelligence Service Providers
• SMS Service Providers
• Email Service Providers
• Analytics Providers
• Customer Support Platforms
• Authentication Providers

These third-party providers may have access to limited personal information only to the extent necessary to perform services on our behalf.

AstroPalan AI does not control the privacy practices of third-party websites or services that may be linked through our platform. Users are encouraged to review the privacy policies of those third-party services before providing any personal information.

11. International Users

AstroPalan AI is operated from India.

If you access or use our Services from outside India, you acknowledge that your information may be transferred to, processed, and stored in India or in other jurisdictions where our trusted service providers operate.

Where personal information is processed or stored outside India, AstroPalan AI takes reasonable contractual, organizational, and technical measures to protect your information in accordance with applicable laws.

By using our Services, you consent to such transfers where permitted by applicable law.

12. Changes to this Privacy Policy

AstroPalan AI may update this Privacy Policy from time to time to reflect:

• Changes in applicable laws or regulations.
• Improvements to our Services.
• New platform features.
• Security enhancements.
• Business or operational changes.

For material changes that significantly affect your privacy rights, we will provide reasonable notice through our website, mobile application, email, or other appropriate communication channels.

Your continued use of AstroPalan AI after the effective date of the revised Privacy Policy constitutes your acceptance of those changes.

The latest version of this Privacy Policy will always be available on our website.

13. Data Fiduciary

For the purposes of applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, the Data Fiduciary responsible for processing your personal information is:

W3 Vedic Astrology LLP
Address: 1/65 Gandhi Nagar, Virudhunagar, Tamil Nadu – 626001, India.
Email: contactus@w3vedicastro.com

The Data Fiduciary is responsible for determining the purpose and means of processing your personal information in accordance with applicable laws.

14. Legal Basis for Processing Personal Data

AstroPalan AI processes your personal information primarily based on your consent and where otherwise permitted by applicable law.

By creating an account, submitting your birth details, using our Services, or otherwise interacting with AstroPalan AI, you consent to the collection and processing of your personal information for the purposes described in this Privacy Policy.

We collect only the information that is reasonably necessary to:

• Provide astrology-related Services requested by you.
• Maintain your account.
• Process subscriptions and wallet transactions.
• Provide customer support.
• Comply with legal obligations.
• Protect the security and integrity of our platform.

You may withdraw your consent at any time by contacting us. Withdrawal of consent may affect your ability to access or continue using certain features of AstroPalan AI.

15. Data Principal Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, users may exercise the following rights:

• Right to access personal information.
• Right to correct inaccurate or incomplete information.
• Right to update personal information.
• Right to request deletion of personal information.
• Right to withdraw consent, where applicable.
• Right to nominate another individual to exercise rights where permitted by law.
• Right to submit grievances relating to personal information.
• Right to receive information regarding the processing of personal data.

AstroPalan AI will make reasonable efforts to respond to eligible requests within the timeframes required by applicable laws.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:

AstroPalan AI
Operated by W3 Vedic Astrology LLP

Address:
1/65 Gandhi Nagar, Virudhunagar, Tamil Nadu – 626001, India.

Email:contactus@w3vedicastro.com
Website:https://www.astropalan.ai

We aim to acknowledge privacy-related requests within 24 hours and make reasonable efforts to resolve them within 15 days, where applicable.

17. Disclaimer and Related Policies

This Privacy Policy should be read together with the following documents:

• AstroPalan AI Terms & Conditions
• AstroPalan AI Refund Policy

Privacy Disclaimer

AstroPalan AI is committed to protecting your personal information and processing it responsibly in accordance with applicable laws.

While we implement reasonable administrative, technical, and organizational safeguards to protect your information, no electronic storage system or internet transmission method can be guaranteed to be completely secure.

By using AstroPalan AI, you acknowledge and accept the inherent risks associated with electronic communication and online data transmission.

If you do not agree with this Privacy Policy, you should discontinue the use of AstroPalan AI and its Services.